Under SmartRewards there is a member component called SmartPay RewardsSM. Any customer that links their banking information (ACH) is a SmartPay RewardsSM Member (“SmartPay Member”). You then receive a 10 cents off/gallon discount whenever you pay with your checking account (ACH) as your method of payment in the app or with a SmartPay card. Customers who pay with another payment method (e.g., credit/debit cards) receive no everyday fuel discount.

Earn points with qualifying in-store or fuel purchases any time you enter your mobile phone number on the pin pad at the register, at the pump or when paying with the SmartRewards app.  

Yes. If you have provided us with your birth date, you will receive a birthday surprise.  

Yes, you can still use your SmartPay Rewards plastic card to apply your everyday fuel discount, as long as your checking account is still linked. You can also earn points using your SmartPay Rewards card. However, to redeem rewards and apply offers, you'll need to use the SmartRewards mobile app and your mobile phone number.  

Yes, the security of your data is especially important to us. See our privacy policy for more details. 

You can use SmartRewards at the following participating convenience store locations – Select Certified Oil locations, Cumberland Farms, Fastrac, Tom Thumb, Turkey Hill, Kwik Shop, Loaf N’ Jug, Sprint and QuikStop SmartRewards will be available in more locations and at other brands within our portfolio in the near future.   

Yes, once you have added a method of payment to the SmartRewards app, you can use the app to pay in the store! To pay using the app, tap “My Wallet” and show the payment barcode to the cashier. 

Points may take up to 48 hours to show up in your SmartRewards account.  If you still do not see your points after 48 hours please contact Customer Service at 1-800-225-9702.  See the SmartRewards  terms and conditions for details.  

1.) Once you have enough points, you can activate your rewards in the app and use within 30 days. Exclusions apply.  

2.) Redeem Rewards at the pump: 

• Tap “Fuel Up” in the app 

• Confirm the rewards selected is the amount you want to redeem 

• Complete your transaction 

3.) Redeem Rewards in-store: 

• Enter your mobile phone number on the pin pad at the register 

Unfortunately, the process of using a reward is not reversible. Once you activate your points, you have 30 days to use your rewards.  

Purchases of alcoholic beverages, some tobacco products, milk (in some states, lottery, postage stamps, financial cards, gift cards or money orders are not eligible to earn points. Rewards cannot be redeemed against these products, along with prepaid fuel purchased in store.  

Once your available rewards are activated, you have 30 days to redeem the reward before it expires. 

Points will expire 60 days after account inactivity. If your SmartRewards account is cancelled or terminated, any existing points or rewards will also expire. Creating a new account won't restore these points or rewards

Your earned $ rewards can be found on the home screen. 

In the “Rewards” section of the app, your “Lifetime Fuel Savings” will show you how much you have saved on fuel since becoming a SmartRewards customer! 

No, you don’t need a physical card. Your mobile phone number acts as your digital loyalty card. 

Yes, you can combine your earned $ reward with an in-store offer. Additionally, earned rewards may be applied to fuel purchases (with the exception of prepaid fuel purchased in-store) on top of a fuel offer or the fuel discount from linking a checking account. Some exclusions may apply.  

Customers can continue to take advantage of manufacturer tobacco offers by navigating to ‘View All’ option under 21+ offers.  

Open your app and select “Fuel Up” on the bottom of the screen.  You must have already shared a payment method (ACH, Credit Card, Debit Card) in order to use this feature. In many locations, you can also input your SmartRewards related phone number on the fuel pin pad.

Enter your mobile phone on the pin pad at the register to apply any rewards or offers and earn points. Select “My Wallet” from the bottom navigation to pay with the app or pay another way. You can also add or edit your payment method before paying when using the app.  

You can combine your SmartPay Member discount of 10¢ off per gallon with most special fuel discounts available in the app. For instance, when you buy specific products in store based on our limited time promotions, you may receive an extra 10¢/gallon for a total of 20¢/gallon off your next fuel purchase. Some exclusions may apply.  

Customers can continue to take advantage of manufacturer tobacco offers by navigating to ‘View All’ option under 21+ offers.  

Search for "SmartRewards" in the Apple App Store (iOS) or Google Play Store (Android) or enter your phone number inside participating stores. Download and install the app on your smartphone. After opening the SmartRewards app, select “Sign Up.” Follow the on-screen instructions. You'll be asked to provide basic information, such as your phone number, email address, and a password to create your account. 

Your email address becomes your login to manage your account. An email address is also needed to make updates to your account information and to provide the ability for you to review your transactions. It is also necessary to retrieve and/or change your password. 

Your mobile phone number can be used as a loyalty ID on the pin pad at the register to earn points, redeem offers and rewards. At the fuel pump, your mobile number can be used as a loyalty ID to earn points. To ensure your security, we also confirm your mobile phone number with two-factor authentication. In the enrollment process, you’ll receive a text message with a number to verify your account. 

Your SmartRewards account will activate as soon as you enter your mobile number, email address, and password.  

If you are linking your checking account as a method of payment, the information that you provide could undergo a validation process from our partner, ZipLine. This process could take up to three business days. You will be notified of your SmartPay Member account status and program details through email messages. 

Our app is supported on the following: 

• Apple iOS: Version 16 and later (e.g., iOS 16, iOS 17, etc.) 

• Google Android: Version 12 and later (e.g., Android 12, Android 13, etc.) 

If you have an older version of iOS (below 16) or Android (below 12), you will not be able to install or use the app. We recommend upgrading your device to the latest OS version for the best experience. 

The app utilizes features and security enhancements available only in newer OS versions. This ensures optimal performance, stability, and security for our users. 

To reset your password, go to “Profile” from the main menu in the top right of your SmartRewards app. Then click on “Update Password” and follow the instructions on the screen.  

To reset your PIN, please visit  https://myzipline.biz/cumberland. Or you can call ZipLine at 1-800-210-1265 and follow the below instructions.  

• Select option 1 for “PIN ISSUES” 

• After listening to the first prompt, select option 2 for “Changing your PIN Number” 

• Send a verification code to your email by selecting option 1 (it is not recommended to use text, as there will be a delay)  

• Enter the 6-digit verification code 

• Enter the last 4 digits of the card number you want to change  

• Confirm the card number 

• Change your PIN number and confirm the new PIN number 

• For security purposes, it will ask to verify the last 4 digits of your social security number 

• The call will then disconnect, and it will take ZipLine 24 hours to process the request before the app will work in stores 

Your purchase history is available on the app by navigating to “Purchase History” from the main menu in the top right of your SmartRewards app. 

From the top right navigation of your SmartRewards app, select “Payment Methods.” Select "Add Credit/Debit Card.” Enter your card information: This includes your card number, expiration date, CVV code, and billing address. Review the information and tap "Save" or "Add Card.” You can also add a credit/debit card before you confirm payment at the pump or in-store. You cannotedit an existing payment method, however. Instead, delete the existing card information and then click “Add” to enter the updated information.  

You can add a checking account in the app. From the top right navigation, select “Payment Methods.” Select “Add a bank account” and follow the instructions. Note that you can only have one linked checking account per SmartRewards account at any given time. To change your checking account information, please log into myzipline.biz or call ZipLine customer service at 1-800-210-1265. 

ZipLine validates your enrolled bank account information to ensure that we have the correct account number. We do so by submitting a small deposit and withdrawal to your bank account. These “challenge transactions” are a test to confirm the validity of the account. You can validate these amounts by visiting smartpayrewards.com/enroll-page/ and clicking “Verify My Account.” The enrolled SmartPay account is not activated until this bank verification process is completed.  

No, it’s not possible to have multiple SmartPay Member accounts set up that link to the same checking account. You must link to a unique bank account.  

If you are a SmartPay Member with a linked checking account, the limits for use of your account are as follows: up to 7 transactions per day, $150 per day, 35 transactions per week, and $500 per week. 

You can change some personal information in the SmartRewards app, by navigating to the “Profile” section via the main menu in the top right. However, some information like your name needs to match your payment information. 

If you have a linked checking account, please log into myzipline.biz or call ZipLine customer service at 1-800-210-1265. 

You may cancel your enrollment in the SmartRewards program at any time. You can do so in the app by navigating to the “Profile” section via the main menu. Below your listed profile information, click “Cancel Account.” Or you can call Customer Service at 1-800-225-9702. When you cancel your account, your existing points and rewards will be forfeited. 

You may also uninstall the SmartRewards app from your phone at any time, but this will not cancel your account.